Refund Policy

1. Overview

This policy describes when the price of an order item is returned to you.

2. Numbers that get no code

If no code arrives before the activation expires, the item is marked failed and its price is returned to your balance.

If the provider cancels the activation, the item is marked failed and its price is returned to your balance.

You can cancel a number that has not received a code while it is waiting and before it expires, and its price is returned to your balance. The provider does not allow a cancel in the first minutes after a number is assigned, so an early cancel can be refused.

3. Numbers we cannot deliver

If we cannot obtain a number after you pay, the price of that item is returned to your balance.

If an order is interrupted before its items are settled, any item still unsettled after a few minutes is refunded automatically.

4. Orders that are refused

An order that is refused before payment, for example because your balance is too low or an offer is out of stock or unavailable, is not charged.

5. Codes that were delivered

Once a code has been delivered, the item is complete and is not refunded.

Each item is refunded at most once.

6. Where refunds go

Refunds are credited to your account balance only. The balance cannot be withdrawn, and it is not paid back to a card or a wallet address.

7. Top-ups

A payment that arrives after its invoice has expired is credited to your balance once the payment provider confirms it. Expired invoices are re-checked automatically for 24 hours after they expire; after that, a payment is credited only if the provider's confirmation reaches us, or after manual review.

A payment below the invoiced amount, or above the maximum allowed for that invoice, is not credited automatically. It is held for manual review. A payment above the invoiced amount but within that maximum is credited at the amount received.

8. Contact

To ask about a refund, see the Contact page.